Our refund policy doesn't apply to purchases made in the salon. If you have purchased an item in the salon and want to return it, please visit our store.

It is our number one priority to assure that our clients are completely satisfied with their Beaute VMV experience.

 1. Opened products

We do not accept returns or exchanges for opened products and merchandise. Our products are for personal use and we won’t accept any opened items for the safety of our customers. Any product that is wearable like jewelry, scarves, and pillowcases are not available for exchange or refund.

 2. Unopened products

We do not accept returns or exchanges for any unopened products and merchandise. If we believe that your product has been damaged or if the order doesn't contain the products you ordered, please submit your request through CONTACT  and we will be happy to treat your request. 

 3. Third Party- retailer and Promotions:

Any products purchased through a third-party retailer or wholesaler do not qualify for an exchange, return or repair.
All sale or Promo items are FINAL SALE, no refunds or exchange will be accepted.

 4. Damaged or wrong product:

If your product has been damaged during shipping or if the order doesn't contain the products you ordered, please submit your request through CONTACT and we will be happy to treat your request.

 

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