SHIPPING POLICY  

Due to increased order volume, additional health & safety protocols and delays beyond our control from our shipping partners, you may experience delays in receiving your order. We apologize for any inconvenience this may cause and thank you for your patience. 

 

Once your item is shipped, you will be provided with a tracking number via email unless you choose to ship the same day where you will be contacted for time of drop off. Beaute VMV is no longer responsible for a package after it is shipped and the tracking number has been provided.  

All international customers are responsible for paying any custom fees associated with your purchase.  

We apologize for any inconvenience this may cause and thank you for your patience.  

 

The following shipping options are available: 

Shipping Method :

Standard shipping 

9.95 $

3 to 6 business days 

Same day delivery (local) 

14.00$

Same day  

International 

6 to 20 business days 

 

  

  

RETURN POLICY 

Due to the nature of our items, there is no refund or exchange. 

 Please contact us at client@beautevmv.com if you have any problems with your order.    

 For special requests, orders can be canceled when we are in the design process  ex: coloration on extensions (cancellation fee will be applied). Once production is in progress, orders cannot be changed or canceled. If after conversation, it is possible to change the color on the extensions , we will gladly change  it but a additional fee will be added. 

  

Items that arrive damaged: 

If an item arrives damaged, please contact us at client@beautevmv.com with a picture of the item and its packaging within 48 hours of receiving. Once this information is received, we will create and send a replacement as soon as we can. Damaged items are not eligible for a refund, only replacement. 

 

 
 

-- 


 

123 Henri-Bourassa Est, Montréal
514-225-4110
beautevmv.com